Details
Skills
Communication and interpersonal skills, conflict resolution and performance management.
Personalizing service and anticipating guest needs, cultural awareness and sensitivity.
Proficient in Property Management Systems (Smile).
Analytical skills with experience in collecting, analyzing, and interpreting data to inform operational decisions and improve performance.
About
I am Vy Nguyen, currently pursuing a master's degree in management science at the University of Texas at Dallas.
Before embarking on my graduate studies, I gained valuable experience as a Hotel Manager for various establishments. In this role, I excelled in diverse areas, including human resource management, customer service, business plan development, overseeing hotel operations and staff training.
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