Primary Purpose of Position
The Restaurant Supervisor oversees front of the house operations in the restaurant. The Restaurant Supervisor will ensure consistent, superior service and food, stepping into all positions in the restaurant as necessary. They are responsible and have the authority to take care of immediate guest and staff issues. The Restaurant Supervisor will comply with, and enforce all hotel/restaurant policies and procedures.
Essential Duties and Responsibilities
- Supervise staff during a shift to ensure greatest guest satisfaction
- Help with promoting and planning for both regular business and special events
- Work with kitchen staff to make sure food is being prepared in an organized and timely manner
- Welcome guests into the restaurant and understand their needs and expectations, seating preference, dietary needs, and relaying any of these needs to their server
- Assist in controlling labor costs
- Perform daily opening and closing procedures
- Enter Engineering and IT issues into HotSOS and follow up to ensure issues are corrected in a timely manner
- Handle inventory matters monthly, get to accounting in a timely manner
- Act as host, expeditor, busser, and any other position necessary to insure the restaurant is running at its best potential
- Continual training with staff, keep them informed with menu knowledge, 86 list, wine knowledge, tableside service techniques
Education/Experience
- High School Diploma or equivalent (GED) required
- Minimum 2 years of restaurant supervisory experience desired
- Minimum 2-5 years of restaurant serving or bartending experience required, ideally in a resort/hotel setting
- Excellent customer service and problem-solving skills
- Degree in Business or Restaurant Management preferred
Special Skills/Equipment
- Strong wine and liquor knowledge
- Strong organizational skills
- TIPS certification preferred
- ServSafe certification preferred
- Prior experience with POS system preferred
- Efficient with computers, Microsoft Office, and web-based systems
- Ability to work under minimal supervision; self-motivated & self-starter
Essential Physical Requirements
- Ability to stand and walk for full length of shift, up to 12 hours at one time
- Ability to regularly carry up to 40 lbs
- Should be prepared to work long hours and a variable schedule, to include evenings, holidays and weekends
Full-Time Hourly Benefits:
- Medical, Dental, Vision Insurance
- Resort Discounts
- Holiday Pay, Paid Time Off and Sick Pay
- 401(k) Retirement Plan & Roth 401(k)
- Voluntary Life Insurance
- Employee Assistance Program