SUMMARY: Add a Little Adventure to your life! Shore Lodge Whitetail Club is the leading luxury resort and exclusive members club known for creating lifetime experiences for our Members and Guests, a pristine mountain hideaway located on the sandy shores of Payette Lake in McCall Idaho. Our employees enjoy an active and youthful lifestyle, come experience life in the Wilds!
The Shore Lodge Whitetail Club Manager in Training (MIT) program is a 1-year learning program, focused on immersing a manager in all aspects involved in managing a Forbes Recommended property and Members Club. The training takes place quarterly rotating through multiple departments, focusing on a different aspect of managing our business. The program trains the MIT on the necessary principles of management including creating the best in-class hospitality experience... Additionally, there is an opportunity for the MIT graduate to step into a Management Role within Shore Lodge Whitetail Club upon completion of the program.
WHAT YOU GET TO DO?
· Work as part of the management team to ensure all departmental standards are exceeded.
· Model, enforce, and provide direction and guidance to associates on proper service approaches and techniques to ensure guests and member needs, complaints, and issues are successfully resolved within company guidelines and standards.
· Implement policies and procedures so that high quality is maintained.
· Recommend improvements in operating procedures and working conditions.
· Plan, direct and coordinate activities of workers to meet and/or exceed Forbes standards.
· Assess economic trends and community needs. Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
· Ensure compliance with company policies and procedures and support the Shore Lodge Whitetail company mission, values, and standards of ethics and integrity by implementing related action plans; utilize and support our open-door policy; and provide direction and guidance on applying these in executing business processes and practices.